Spring is a great time of year to do an assessment of the health of the lawns and landscape on your property and make plans for maintenance and new projects. Take this time to do an annual inspection of trees and shrubs and look for broken branches or damage. Also inspect irrigation systems and outdoor [...]
With a now 13 year old young man skulking around my house, I have been introduced to a lot of things. Some new erratic attitudes, a trendy new vernacular (“hit me up before you bounce”?), indescribable concepts of truth and logic, and most noticeably, new odors and the uproarious hilarity found in the public expression [...]
What unprofessional behavior irritates you the most when you are inter-acting with another company? It’s important to know that customer service that is perceived as rude is not always intentional and often is the result of absent-mindedness or carelessness. Either way, bad customer service can translate into bad relations between the board, community and their [...]
I attended a benefit dinner recently for a Central Florida homeless shelter. The shelter provides more than mere housing by offering vocational training, medical and dental care, addiction treatment, and psychological and spiritual counseling. Work, accountability for one’s actions, and the absolute requirement to give back to the community are critical parts of the program [...]
Spring is a great time of year to do an assessment of the health of the lawns and landscape on your property and make plans for maintenance and new projects. Take this time to do an annual inspection of trees and shrubs and look for broken branches or damage. Also inspect irrigation systems and outdoor [...]
With a now 13 year old young man skulking around my house, I have been introduced to a lot of things. Some new erratic attitudes, a trendy new vernacular (“hit me up before you bounce”?), indescribable concepts of truth and logic, and most noticeably, new odors and the uproarious hilarity found in the public expression [...]
What unprofessional behavior irritates you the most when you are inter-acting with another company? It’s important to know that customer service that is perceived as rude is not always intentional and often is the result of absent-mindedness or carelessness. Either way, bad customer service can translate into bad relations between the board, community and their [...]
I attended a benefit dinner recently for a Central Florida homeless shelter. The shelter provides more than mere housing by offering vocational training, medical and dental care, addiction treatment, and psychological and spiritual counseling. Work, accountability for one’s actions, and the absolute requirement to give back to the community are critical parts of the program [...]
Since I work closely with management professionals, one of the more difficult questions I routinely face from community association leaders is how the community should go about the process of selecting a new community association manager. It causes me great concern when I first hear that a community is thinking of changing managers as most [...]
As I write this, I’m looking at all the devices sitting on my desk: a Blackberry, a Dell Notebook, a hard-wired phone, an iPod and a variety of chargers and USB cables for my current and previous cell phones and other electronic devices. My computer is set to receive e-mail, keep track of the market [...]
